Growify reviews

The Support is not good i raised a query 5 days back and the resolution for that is not there till now. Also some of the features related to UI/UX are a little messy which makes working around the product a bit tedious.

I had high expectations for this software after missing their previous release and waiting months to get access. While the interface is intuitive and the core concept is solid, the execution falls far short of what you'd expect from a premium product.
The Good:
Clean, user-friendly interface
Innovative approach to the problem it's trying to solve
Easy initial setup process

The Bad:
Critical functionality missing right out of the box (attribution tracking for major platforms like Google Ads and Meta)
Abysmal customer support that makes the software essentially unusable
Support team asks questions already answered in initial communications
Days-long delays between responses with no meaningful resolution

I purchased the highest tier expecting a premium experience. Immediately after setup, I discovered that the attribution section wasn't working properly. Google Ads, Meta, and other major platforms simply weren't functioning. This isn't a minor glitch; it's core functionality that prevents me from actually using the software I paid for.

I'm still waiting for a real solution. Apple keeps telling me how sorry she is, and they are looking into it days after I reported it.

This feels like a company that's grown too fast for its infrastructure. The product has potential, but they don't have adequate development resources or support staff to handle their customer base. In today's market, you can't launch a premium product with broken core features and expect customers to wait indefinitely for fixes.

Save your money until they prove they can deliver a functional product with reliable support.

UI is clean and easy to navigate. Will be moving a few clients to it to fully road test but so far so good.

Growify's analytics tools are incredibly effective and easy to use. The customer support is outstanding, with every issue promptly addressed through personalized emails. This level of dedicated, personal service is truly unique and invaluable

I purchased tier 3 during the first launch of Growify back in Aug. 2024.

I’ve contacted support at LEAST a dozen+ times about the following issues and have been trying to get help with them since August of 2024 - I have never received any replies other than “we’re working on it” and the issues I reached out about have never been resolved - even to this very day.

In fact, I contacted support as recently as 9 weeks ago - and still, no replies.

Also, I’ve extensively tested the Growify platform with multiple different accounts so these are not fluke problems. The issues below are consistent throughout.

With that, I’m genuinely confused by all of these five star reviews. They must have got a program that I’m unfamiliar with because the growify I have doesn't have many of the features it says it does - or they don't work.

First, Apple is the only support agent I’m ever given the option to message - and she’s never replied to anything - so that’s annoying. But then on top of that, they also don’t reply to emails. so there's literally ZERO HELP for the platform.

Next, issues with the platform itself:

UPDATE ON THIS: Their “AI Insights/Predict ad performance” feature - I see now that it's the AI summary at the top that says things like "focus on optimizing facebook ads by improving conversion rate...etc." - is the AI insights. This wasn't present originally in Growify but it was added a little while back.

I still do not see the Predict ad performance feature anywhere and have yet to get anyone to answer the question - "where is it?".

The ad creatives (images/videos) rarely, if ever, works - it does not show you what images/videos are performing best. Instead, it says “no creatives found” - and these are campaigns with lots of ads, creatives, and spend. It has worked in the past a few times briefly - but 99% of the time, you get the "no creatives found" message.

Customer journey - This almost never shows any data. Again, 99% of the time it's just a blank screen that says no pixel data - even though it has all of the pixel data and clearly is showing the other metrics.

Incorrect metric labeling - for example, when metrics like your cost per click decrease, it’s labeled in red like it’s a bad thing when in actuality, it’s a good thing. Or when your cost of acquisition goes UP - it’s labeled in green (obviously should be red). This is the case with lots of the metrics so you have to carefully review each metric.

Their latest update also says they’ve added lead tracking - I’m using it for leads but have to track them as purchases in order to make the tracking work. I’d love to change it over to lead tracking but there’s no place within Growify to actually specify leads vs sales. So…where’s this update?

There are other problems but you get it.

Here’s the positive side:

When it works and tracks data, the dashboard/look is nice. It’s an easier/more pleasing way to look at your data and so I've continued to use it for that reason. I really want the program to work - but the extreme lack of support and the fact it's missing critical features makes it hard to give it any type of positive review. In fact, my original review was 5-stars - but I updated it over time until they finally achieved 1-star due to the things mentioned.

Either way, they’ve earned this 1-star review. They’ve had 1 year to reply to the support chats and emails. I’ve sent many of them looking for help. They also lack some of the primary features/benefits which were the reason I purchased this in the first place (i.e. AI predictions/forecasting).

REPLY TO DAN:
1. You're correct, I forgot that I met the dev once in January. That's my mistake. However, I also emailed him about the issue still being present on 1/31 and followed up on that email on 2/5 - but haven't heard back.
2. I get it - you onboarded a bunch of users. But this is a year ago and I'm still waiting? Cmon'
3. Where is the “Predict ad performance” feature in the account?
4. Where can I get info on the new lead tracking feature?
5. Where is the Executive Summary?

Please make sure to answer Q: 3/4/5 above as this is not the first time I've asked.

Finally, I would be more than happy to change this into a 5-star review even after a year of waiting because I see the potential and I need this solution (but it has to work). But I have yet to get help solving these issues and even with the "expanded support team" - my messages from just 9 weeks ago are still waiting for replies. Also, can I get someone other than "Apple" in my chat? She doesn't reply.

Update 5/14/25
Zero response... nothing has been addressed.
This is sad, could have been a good tool, but it's not even working, and the data is erroneous.
I don't usually, but I am requesting a refund on this.

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I was speaking with support, and they completely stopped responding.
The tool has some clear issues where it is reporting on platforms that are not even integrated (probably the 'AI' portion getting lost on what data it should be using).
The basic metrics are also not accurate for some of the reports, so I currently can't trust anything the dashboard is showing me.

Support hasn't responded for over a week, not to the chat or the email. So, just one taco.

I am so glad I found this product because it's incredibly easy to use AND allows us to replace costly products like Hyros. I love that it can connect to multiple platforms and ad accounts without having to pay more. Great product, easy to use UI - thanks!

While I have not have time to use this product extensively, it provides many functionalities that are important for picking out the best performing copies and also tracking performance which is already a big plus given the price point of their competitors for the same tools. Everything that we have tested has been going smoothly and set up was hassle free. Customer support was also prompt and helpful.

Although we haven't spent a long time on it, we're finding a ton of value with the copy scoring. You obviously have to take everything with a grain of salt (as the expression goes), but this will save my team time on how things are working together and why.

I would recommend this as it's doing a great job so far. Easy set up, great instructions as well.

Thank you GROWIFY!

1. Reporting is Pretty Easy
2. UI Looks Easy & neat (Few bugs & minor corrections - have raised ticket)
3. All key KPI in one screen, so easy to audit
4. Budget control - helps to track on regular basis
5. Since your primary control is visits & no of users, you can give unlimited workspaces. this would help to review each client seperately

After thoroughly testing Growify.ai for the past two weeks across multiple ad campaigns, I can confidently say it's an excellent alternative to Hyros at a fraction of the cost.

What impressed me most:

1. Attribution accuracy that finally shows the true customer journey across multiple touchpoints
2. AI-powered insights that automatically identify which ad creatives and channels are actually driving conversions
3. Easy integration with Facebook, Google Ads, and our Shopify store took less than 15 minutes

The multi-touch attribution model has already revealed that several campaigns I thought were underperforming were actually contributing significantly to our conversion path. This alone saved us from cutting profitable ad spend.

For ecommerce businesses struggling with attribution after iOS updates, Growify's customer journey mapping provides much-needed clarity. We can now see exactly how customers move through our funnel and optimize accordingly.

The intuitive dashboard presents complex data in an accessible way—perfect for sharing insights with team members who aren't analytics experts. The real-time reporting has become my morning ritual for making quick campaign adjustments.

A few minor issues: I noticed that historical data took longer to populate than expected, and currently there's limited support for some international currencies . However, these are small inconveniences compared to the value received.

At the AppSumo price point, Growify offers exceptional ROI compared to Hyros and other premium attribution tools . You're getting advanced attribution capabilities without the steep entry requirements that Hyros demands ($10k ad spend and $40k revenue)

Bottom line: If you're tired of flying blind with your ad campaigns or paying premium prices for attribution tools, Growify delivers enterprise-level insights at a price point accessible to growing businesses. The 60-day money-back guarantee makes this an easy decision.