Support Genix – WordPress Support Ticket Plugin.

About Support Genix

Support Genix is the perfect solution for WordPress site owners who want to provide top-notch customer support. This easy-to-use plugin allows your customers to create support tickets and get help directly from your website. With Support Genix, you can manage an unlimited number of tickets, users, and support agents. The plugin's powerful ticketing system makes it simple to create and assign tickets, leave internal notes, and transfer tickets between departments. Plus, you can manage all your business email accounts and inboxes in one central location. Support Genix is ideal for ecommerce shops, digital agencies, service providers, and any business with an online presence. It streamlines your customer support process, allowing you to focus on delivering exceptional service and growing your business. Try Support Genix today and see the difference it can make for your customers and your team.

• Unlimited Tickets

  By using Support Genix you can create and manage unlimited tickets for your business.

• Unlimited Agents

  Add as many agents as you need to help manage your tickets.

• Unlimited Customers

  You can provide support to unlimited customers using Support Genix.

• Tickets on Behalf of Users

  Agents can create tickets for users and respond to their requests about the service.

• Agent Control

  It is easy to manage your agent's capabilities to view or provide support

• Transfer Ticket

  You may transfer your ticket to another agent or department.

• Email Piping

  Emails for an email address are automatically imported into the support ticket system.

• Envato Integration

  To validate your client purchase code, connect your Envato Author account with SupportGenix.

• Elite Licenser Integration

  Elite Licenser can be easily integrated with SupportGenix and the license codes can be verified.

• Saved Message

  SupportGenix Plugin saves time for busy agents by allowing them to saving common responses.

• File Upload Settings

  Customers may only upload files of a certain type, which is an important step toward increasing system security.

• Email Notification

  Manage email notifications depending on a variety of events, including ticket creation, response, and closure.

• Brand color settings

  You may modify and control the color of your support page by utilizing Support Genix.

• WooCommerce integrations

  Your WooCommerce order ID will be verified by our SupportGenix plugin.

• Profile Photo option

  A customer can add, update or remove his/her profile picture. If you have a gravatar profile picture, you can use that as your profile picture.

• Incoming Webhook

  Create a ticket with any webhook-supported form by integrating the Incoming webhook

• Reports

  It will generate a daily, weekly, monthly or yearly report of tasks (e.g. support number of ticket, responses ticket) conducted by support agents or clients.