CoSupport AI reviews

We implemented AI into our customer service, and the results exceeded our team's expectations. The AI assistant developed by CoSupport AI made it possible to reduce response time by 98%, which is a truly meaningful result.

We use one of CoSupport AI’s tools (CoSupport Customer) for our business advantage. It automates responses in our customer support. Due to this tool, we decreased response time by up to 32%. Now, we escalate to agents only the most complex request that requires either deep niche expertise or empathy. The rest of the questions are answered by an AI chatbot, and the customer satisfaction rate has increased by 12% during the first month of implementation. The second dimension of our collaboration with CoSupport AI is that the team is our partner in the realm of AI solution development. CoSupport AI develops the AI infrastructure for the chatbots for which we produce the interfaces. Due to this collaboration, we have obtained new perspectives in the market.

We tested the market of AI solutions with a single idea in mind – to enhance our customer support performance. We succeed with this task. In addition, now, we can scale up our customer service without investing a lot into hiring and training agents. CoSupport Customer as an AI-based tool for response automation, led us to a 38% decrease in first response time and a 31% decrease in total resolution time. Today, we can process 3x more requests per day, and this number can be increased at any time within a more than affordable budget.

CoSupport Agent is an AI assistant for customer service. We integrated the assistant into our CRM system to provide semi-automation of responses. Now, Outstaff Your Team recruiters use response drafts formulated by AI to answer employers and candidates within seconds. CoSupport Agent allowed us to spend less time responding to simple, FAQ-type questions and to provide deeper responses to more complex queries that require greater expertise in HR and more empathy. We reduced the response time by 50%, which we consider impressive. Last but not least, the solution’s cost turned out to be more than affordable, despite our expectations.

We were in search of a tool for business analytics tasks that all team members can use, including those who don’t have knowledge of analysis. The reason is the launch of a new product. We needed our marketing, product, and sales teams to make quick observations of what was happening with sales and all related processes (what product features clients like/dislike most, what customer behavior and feedback are, etc.). We set up CoSupport BI, which happened to be a very suitable and easy-to-use tool. According to my team’s feedback, my colleagues use the AI assistant for dealing with everyday tasks in analysis. Also, my colleagues use the BI tool for text creation on the go (emails, social media posts, ideas for promotion, etc.). We were glad to meet such a supportive team, transparent and precise in communication.