Encharge reviews

16 Sept 25 - I have responded and provided the invoice as requested. Pls check. Thanks

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I would rate 1 star for its customer support and if things changes, I will make amendments. It has been months since I purchased and there is a bug which upon redemption it kept hitting error and I have reached out to Encharge team and appsumo, appsumo did helped to follow up with Encharge but after 2 replies or so, Encharge simply stopped replying as for simple account setup which they could easily whitelist backend, they just couldnt get it fix and im still unable to use the app to date. Really disappointed

I've been using Encharge since 2022 (bought the 2021 LTD) and I can't imagine using any other email software.

Let's just look at one tiny aspect of their Flow system for automations - the Wait step. In this one step, you have two options - wait for a specific period, and then wait for a specific time. These can be used alone or in unison. For the specific period, you can use minutes, hours, or days (and if you want to wait a day and a half, just put 36 hours). Then for specific time, you can choose which days of the week you'd like it to be delivered (say M-F) or a specific date in the future. And then you can choose a specific time on that day or a time range. And you can choose to have the time be calculated based on the subscriber's time zone, if available. All this detail in just one of the steps!

You can also drill into so much detail when choosing parameters for segments. I can make a segment of everyone who has clicked a particular link in my emails for the past 30 days, 60 days, etc. Then I can use all the other filters to make it even more refined - have they been on my list for a year? Do they already own the product (via product tag)? Did they ever click the link to stop getting a similar promo? Do they own a similar product?

It's just amazing the level of detail you get with this! It's like owning a Lego set that you can build into whatever configuration you need for a specific task.

I hope I can keep using it for decades to come.

Hi Team,

After reading a few reviews I see you're a new team. However note, Shopify, Thrivecart and all this support was always offered in the previous plans. I stacked 3x 12 sub account accounts.

Shopify support was always on the cards, thrive cart integration used to work untill they stripped it.

Encharge are consistently and constantly ripping off their core customers to a point where it's fundamentally unusable.

Don't get me wrong the software itself is phenomenal however the support and the integrity of the business processes has been absolutely shocking. They will offer some base integrations and then just strip them completely. Which is shocking.

Before I get a justification I would like to say I have been using this software as an Appsumo user and for one of my businesses we used to get Thrivecart support. I know for a fact that this was in the plan for the full stacked Appsumo purchasers.

I would urge you to not use these business practices and actually care about your customers.We need these integrations and should not have to pay 1000s again just to get the integrations support that was initially promised when we purchased. Its not good business and shows no care and honour for the customers.

I had high hopes for Encharge and even purchased their highest package. My first campaign delivered well, but the second campaign saw a huge drop in deliverability and badly hurt my domain’s reputation. I contacted support, but no one could clearly explain what triggered the drop. This was frustrating, especially since both emails were very similar in structure and content.

I also find the platform setup confusing. The separation of "Emails" and "Broadcasts" makes things unnecessarily complicated. Every other email tool I’ve used combines these into one section, making it far easier to manage.

There are also several other issues mentioned in other reviews that I’ve experienced myself. Overall, so far this is a 2-star experience for me. This is now the second email sending app I’ve purchased through AppSumo where I feel my money has been wasted.

I've tried to set up this platform and for weeks it's been - well, bad.
Folks are telling me I went straight to spam...and...Having a LOT of trouble with the Thrivecart API. Encharge sent over 200,000 requests when I was trying to set it up so Thrivecart disabled it.

I've reached out to the Encharge Team with NO RESPONSE. So I bought the highest tier for a product that is not functional.

Tool didn't got full integration currently. It is no where close to native integration expectation and capabilities.

I purchased a code for this software. I opened and account and then decided to purchase two more codes. But then.....when I tried to stack them, I could not even access my original account. Emailed support.....crickets. Can't seem to reach them. Did they sell and dump? I have three codes with no way of redeeming them. Maybe they are on vacation and need more than a week to get back to me?

If you're looking for the bare minimum, with more difficult ways to sort out your clients, this is the software for you!

I don't understand why I can't select multiple groups/segments from the broadcast section, or why there is a broadcast section at all instead of just giving me the option to send an email out after I build it under the EMAIL section.

This is definitely good if you have some very basic email campaigns, but with how we sort our contacts and send emails out, this software is awful.

I’ve tried several email marketing tools on AppSumo, and none of them hold a torch to this one. I originally bought Tier 1 just to test it out and didn’t touch it for a while. Once I finally did, I was blown away. Setup was incredibly simple. I had my first automation live within the day, and the UI and UX made the whole thing feel smooth and intuitive.

One standout feature is the website tracking. Being able to see if and where your email users are visiting your site is a total game changer. The fact that the automation can respond to those kinds of cues adds a level of granularity that feels way above this price point. It’s seriously high value.

Now I’m kicking myself for not grabbing a higher tier while I could. This app makes email automation very easy in the best way. I’d love to offer it to clients because I know I could deliver quality email campaigns without a huge learning curve.

I have tried another email option here in app sumo, but from day one I had all the emails ending up in the junk folder and was not able to use it for the same reason, so I decided to try Encharge and it I was sorpriced by the end results, all my emails were delivers into the inbox, I have upgraded the tiers to support the developer. Highly recommended

Having purchased many APPSumo products and always left a positive review it is difficult for me to say this transaction was my worst. Although I see many like it.

Negative thoughts:
1. My first emails were throttled taking days to send even after informing them on transfer that my sending domain was already verified and authenticated as my long established list.

2. The second send was completely throttled and halted 2/3rds of the way through with no explanation.

3. I found the support to be curt, brief and unhelpful.

4. The login is so frustrating. You take the time to enter logins and passwords and it fails every time and informs you that because it is the first time you have logged in (not true done it 15 times in the same cached browser) you should wait for an alternative linke to be sent.

5. The UI looks 2010 to me after using other email clients.

6. The segments instead of lists are poorly thought out. After taking the time to segment all my clients and then tagging them, you cannot send to a portion of a segment, it has to have its own segment created.

Sorry but this was not for me and I wish the company well and the other users but a big no for us. The positives for others will be unlimited sends.

Kindest

I'm going to give it a 5, but its really more of a 4.3 for me. This works, right out of the box, and does so without fuss in an effective way. this is an absolute 5 star purchase for basic small business activities like opt in welcome emails, renewal campaigns (i work in insurance) and having a healthy database of people to market to for the price. However, I would like this much more if it integrated with my hubspot, and while i dont have a use for the other ones, it should do those too if not in a basic way. maybe there just isnt a good balance of revenue from this LTD to offer these more advanced features, but i get a bit anxious making these purchases knowing if i ever need more premium features, im treated like a newcomer monthly user for the most part.

That being said, it took me no more than an hour to have this fully configured with my boost space automation flow and sending out emails just 5 mins after. It looks sharp, gets delivered, gets read, and puts people on my calendar. when you consider that i paid what i did for tier 2 thats a slam dunk.

If you are a smaller business and just need what it offers here (which is quite a bit really), this should be a required purchase. I fully recommend all considered.